Review management service · Google review management

A review management service for more five-star Google reviews.

After every job your customer gets a friendly review request by text and email, with a one-tap link to your Google review form. A person on our team watches the replies, so an unhappy customer reaches you fast and you get the chance to fix it.

Book a reviews callSee use cases

At a glance

$985 per 10,000 contacts

Runs on your whole customer list.

  • Requests after every job
  • One-tap Google link
  • Follow-ups
  • Unhappy customer alerts

Human supervised at VSP

AI does the work. A person makes sure it is right.

VSP's systems do the repeat work fast. A person on our team sets it up, checks it and answers to you. That is the difference between a service and software you have to babysit.

  • Messages in your voiceWe write the requests and follow-ups so they sound like you, not a robot.
  • Replies watchedA person reads what customers say and flags anything that needs you.
  • Fair and by the rulesEvery customer gets the same chance to review. We never filter out unhappy customers, which Google's rules do not allow.

What you get

Everything included.

  1. 01

    Requests after every job

    Text and email go out on their own when a job is done.

  2. 02

    One-tap Google link

    Customers land right on your review form. No searching.

  3. 03

    Follow-ups

    Up to 3 re-sends if the first message is not opened, and up to 4 nudges if it is.

  4. 04

    Unhappy customer alerts

    You get their words right away, with a reply draft, so you can make it right.

  5. 05

    Whole customer list

    Upload past customers and run a campaign on all of them.

  6. 06

    Every message logged

    Each request and reply sits on the customer's record.

How it works

From the first call to running.

  1. Load your customersPast and new customers come into your CRM.
  2. Write the requestsWe write messages that fit your business.
  3. Send and follow upRequests and nudges go out on schedule.
  4. Handle the repliesWe watch replies and pass on what needs you.
  5. ReportYou see requests sent, reviews in and issues caught.

Why it works

What the research says.

97%

of consumers read online reviews for local businesses, and 41% always read them. BrightLocal Local Consumer Review Survey

Rule

Google does not allow asking only happy customers for reviews. Every customer gets the same request from us. Google Maps user contributed content policy

VSP use cases

How businesses use review management.

Government contractsPast performance government contractsIn federal work, your official past performance lives in CPARS and is used in source selection. But primes, commercial clients and local agencies...Local businessGoogle reviews for dentistsPeople choose a new dentist by reading reviews. Most happy patients never leave one unless asked. VSP sends a friendly request after every visit,...Local businessReputation management for lawyersClients compare firms by their reviews before calling. VSP sends review requests after each closed matter, follows up, and tells you fast when a...Local businessReputation management for restaurantsDiners pick restaurants by rating and recent reviews. VSP asks guests for a Google review after their visit or order, follows up, and alerts you fast...

Review management questions

How much does review management cost?

$985 per 10,000 contacts.

Is asking for reviews allowed?

Yes. Google allows you to ask customers for reviews. What it does not allow is asking only happy customers, or paying for reviews. We ask everyone, the same way.

What happens when a customer is unhappy?

You get an alert with their words and a draft reply, so you can reach out and fix it.

Does it work for platforms other than Google?

Google is the main one. Tell us on the call if Yelp, Facebook or an industry site matters more for you.

How fast will reviews come in?

Most businesses see new reviews in the first weeks, because the past-customer campaign goes out at the start.

Let your happy customers talk.

Bring your customer list. We will show you what a campaign would send.

Book a reviews call