VSP use cases · Local business · AI receptionist
An answering service for lawyers that never lets a new case go to voicemail.
People with a legal problem usually call several firms and hire the first one that answers. VSP's AI receptionist answers every call, asks your intake questions, books the consultation and flags urgent matters.
AI receptionist from VSP
$1,485 per month
Inbound. Outbound is $2,250 a month. Call minutes billed at cost.
- Answers every call
- Your intake questions
- Conflict info captured
- Urgent matters escalated
The problem
What usually goes wrong.
Calls during court
Nobody picks up while you're in a hearing.
After-hours callers
Arrests and accidents don't happen in office hours.
Intake is inconsistent
Different staff ask different questions.
How VSP does it
Answering service for lawyers, step by step.
- 01
Answers every call
Every hour, plus web chat and email.
- 02
Your intake questions
Same questions every time, logged to your CRM.
- 03
Conflict info captured
Names of other parties recorded for your conflict check.
- 04
Urgent matters escalated
Time-sensitive calls go to the attorney on call.
Why VSP stays narrow
One job, done deeply, with a person on it.
A missed call is often a missed customer, who simply calls the next business. We focus on answering and booking, and we keep a person on top of every conversation it has.
Every VSP service has a real person on top of the AI. They set it up, check the work and answer to you.
Backed by research
The findings behind it.
37.8%
of calls to small businesses were answered by a live person in a 2016 study of 85 businesses. The rest went to voicemail or got no answer. 411 Locals study (2016), via Nextiva
7x
more likely to qualify a lead when the business made contact within an hour. Harvard Business Review, The Short Life of Online Sales Leads
Sources
Answering service for lawyers: common questions
What is the best answering service for lawyers?
One that runs your intake the same way every time, books consultations and is reviewed by a person. VSP's receptionist is checked by our team every week.
How much does a legal answering service cost?
VSP charges $1,485 a month for inbound, or $2,250 with outbound follow-up. Call minutes at cost.
Does it give legal advice?
No. It gathers details, books consultations and passes questions to your attorneys.
Is it confidential?
Calls are logged to your own CRM, and we set it up to collect only what intake needs.
Answering service for lawyers, handled by VSP.
Bring your situation to a short call. We will tell you honestly if this is the right fit.